Utilizing Digital Communities to Drive Financial Action and Customer Satisfaction

Utilizing Digital Communities to Drive Financial Action and Customer Satisfaction

Using new insights from legal empowerment fintech Upsolve, the Financial Solutions Lab explores how embedding digital communities into products can help users take financial action, boost their financial confidence, and improve customer satisfaction.

The Finhealth Benefits of Digital Community

The pandemic prompted a rising wave of digital transformation, including an increase in the use of digital communities. These communities don’t just keep users engaged – they also have the potential to drive better financial health outcomes.  

This brief explores how fintechs and financial services providers can improve user financial decision-making and satisfaction through the implementation of digital communities. Using survey results from Upsolve’s own digital community, this study uncovers the financial health benefits of these communities to both the user and provider. 

See the Latest at finhealthnetwork.org

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